Legal notice
Seller
DotAndZ Co., Ltd.
Representative
Kazuki Koiso, Representative Director
Business Address
2-11-11 Yotsuya, Assist Building 9F
Shinjuku-ku, Tokyo 160-0004
Japan
Website
https://dotandz.shop
Prices
All prices are displayed on each product page.
Prices may be shown in local currency depending on your location.
Final charged currency and exchange rate are determined by the payment provider at the time of transaction.
Shipping and Import Charges
Shipping fees are calculated at checkout based on destination.
For international orders, customs duties, import taxes, VAT, and clearance fees may apply according to local laws.
Unless explicitly stated otherwise, such charges are the responsibility of the customer.
Payment Methods
Credit Cards (Visa, Mastercard, American Express, JCB),
Apple Pay, Google Pay, Shop Pay, PayPal
Payment Timing
Payment is processed at the time the order is placed.
Delivery
Orders are typically dispatched within 3–20 business days after payment confirmation.
Delivery times vary depending on destination and customs clearance.
The Company is not responsible for delays caused by carriers, customs authorities, or force majeure events.
Returns and Refunds
General Policy (Outside the European Union)
Unless the product is defective or incorrectly delivered, returns and exchanges are not accepted.
If the product is defective, please contact us within 7 days of receipt.
European Union Customers
If you are a consumer residing in the European Union, you have the right to withdraw from the purchase contract within 14 days without giving any reason.
The withdrawal period expires 14 days after you receive the goods.
To exercise this right, you must notify us via email before the withdrawal period expires.
Return shipping costs are borne by the customer unless otherwise required by EU law.
Refund Method
Refunds will be processed using the original payment method.
Exchange rate differences, payment processing fees, customs duties, and taxes are non-refundable unless required by applicable law.
Refused Shipments
If a shipment is refused or returned due to customer-related reasons, we may deduct actual shipping costs, customs charges, and handling fees from the refund amount.
Disclaimer
Product images are for illustrative purposes only. Actual colors and specifications may vary.
Governing Law
This transaction shall be governed by the laws of Japan. However, mandatory consumer protection laws of the customer's country of residence shall prevail where applicable.