Privacy policy

Last Updated: August 21, 2025

DotAndZ operates this store and website (including all related information, content, functions, tools, products, and services) to provide customers with a carefully curated shopping experience (“Services”). DotAndZ is powered by Shopify, which enables us to deliver these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make purchases, engage in other transactions with the Services, or otherwise contact us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read and understood this Privacy Policy, including how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or de-identified such that it cannot reasonably be used to identify an individual. Depending on how you use the Services, your region of residence, and the extent permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact Information Includes your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information Includes credit card, debit card, bank account numbers, payment information, bank details, transaction details, payment methods, payment confirmations, and other payment-related details.
  • Account Information Includes usernames, passwords, security questions, preferences, and settings.
  • Transaction Information Includes products you have viewed, added to your cart, added to your wishlist, purchased, returned, exchanged, canceled, and your historical transaction records.
  • Communications with Us Includes information you provide when contacting our customer support or otherwise communicating with us.
  • Device Information Includes information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information Includes information about your interactions with the Services (such as how and when you access the Services, and your navigation methods).

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you Including when you create an account, visit or use the Services, contact us, or otherwise provide your personal information.
  • Automatically through the Services Including from your device when you use our products, services, or visit our website, as well as through cookies and similar technologies.
  • From our service providers Including when we engage them to provide certain technologies or to collect or process personal information on our behalf.
  • From our partners and other third parties

How We Use Your Personal Information

Depending on your interactions with us and your use of the Services, we may use your personal information for the following purposes:

  • Providing, Customizing, and Improving the Services We use personal information to provide the Services, including fulfilling contracts with you, processing payments, handling orders, remembering your preferences and interests, sending account-related notices, processing purchases/returns/exchanges, creating, maintaining, and managing accounts, arranging shipping, facilitating returns and exchanges, enabling reviews, and recommending products related to your purchase history. This may also include customizing and improving the Services using your personal information.
  • Marketing and Advertising We may use your personal information for marketing and promotional purposes, such as sending marketing messages via email, SMS, or postal mail, or showing online ads in the Services or on other websites based on your purchase and browsing history.
  • Security and Fraud Prevention We use personal information to authenticate accounts, provide secure payments and shopping, detect, investigate, and respond to fraud, misuse, illegal, dangerous, or malicious activity, protect public safety, and ensure service security. If you register an account, you are responsible for safeguarding your credentials. We strongly advise not sharing your username, password, or other access credentials with others.
  • Communications with You We use personal information to provide customer support, respond quickly to your inquiries, deliver effective services, and maintain our business relationship with you.
  • Legal Reasons We use personal information to comply with applicable laws, respond to lawful requests from law enforcement or government authorities, participate in or investigate potential or actual litigation, and investigate or enforce potential violations of our Terms of Service or policies.

How We Disclose Personal Information

In certain situations, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These may include:

  • Shopify, and vendors or other third parties providing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • Business and marketing partners providing marketing services and advertisements. For example, we may use Shopify to support personalized advertising in connection with third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to instruct us not to share your information for targeted advertising or marketing based on online activity.
  • When you instruct, request, or consent to disclosure of certain information to third parties (e.g., for product shipping, or when using social media widgets or login integrations).
  • Within our affiliates or corporate group.
  • As part of business transactions such as mergers or bankruptcies, or as necessary to comply with legal obligations (e.g., subpoenas, search warrants), enforce terms or policies, or protect and defend the rights and safety of the Services, our company, users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you provide to the Services may be transmitted and shared with Shopify and third parties located outside your country of residence for the purpose of delivering and improving the Services. We also use certain Shopify-enhanced features that incorporate data about your interactions with our store, other merchants, and Shopify to protect, expand, and improve our business. Shopify may use such personal information and is responsible for processing it, including responding to requests to exercise your rights. For more details about how Shopify uses your personal information and your potential rights, please see: Shopify Consumer Privacy Policy. Depending on your region, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal.

External Websites and Links

The Services may contain links to websites or online platforms operated by external parties. When following links to sites not affiliated with or managed by us, please review their privacy and security policies and other terms of use. We do not guarantee and accept no responsibility for the privacy, security, accuracy, completeness, or reliability of such sites or the information found there. Information you provide in public or semi-public spaces of external services (such as social networking platforms) may be viewed by other users of the Services or those platforms without limitation. The inclusion of such links does not imply endorsement unless explicitly stated.

Children’s Data

The Services are not directed to children, and we do not knowingly collect personal information from minors under the age of majority in your jurisdiction. If a child has provided us with personal information and you are their parent or guardian, you may contact us using the information below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge of “sharing” or “selling” personal information of individuals under 16 years of age (as defined by applicable law).

Data Security and Retention

No security measure is completely secure or impenetrable, and we cannot guarantee “perfect security.” Information you transmit to us may not be secure in transit. We recommend avoiding insecure communication methods when providing sensitive or confidential information.

The retention period of your personal information varies depending on factors such as maintaining your account, providing services, complying with legal obligations, resolving disputes, and enforcing applicable agreements and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline requests as permitted by law.

  • Right to Access / Right to Know You may have the right to request access to your personal information we hold.
  • Right to Deletion You may have the right to request deletion of your personal information we hold.
  • Right to Correction You may have the right to request correction of your personal information we hold.
  • Right to Data Portability You may have the right to receive a copy of your personal information and, under certain conditions, request its transfer to another service.
  • Managing Communication Preferences We may send promotional emails, but you can opt out at any time by using the unsubscribe option included in those emails. Even if you opt out of promotional messages, we may still send you important non-promotional messages related to your account or orders.

You may exercise these rights through the options provided in the Services or by contacting us at the details below. To learn more about how Shopify uses your personal information and your rights related to data processed by Shopify, please visit: https://privacy.shopify.com/en

We will not treat you unfairly for exercising these rights. Where permitted or required by law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to exercise rights on your behalf. Before accepting a request from an authorized agent, we may require documentation proving authorization and may also require you to verify your identity directly with us. We will respond to your requests within the time periods required by law.

Complaints

If you are dissatisfied with our handling of personal information, please contact us at the details below. Depending on your location, you may also have the right to appeal our decision or file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, or processed outside your country of residence.

If we transfer your personal information outside the European Economic Area (EEA) or the UK, we will do so in compliance with approved transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by UK authorities, unless the destination country is deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time for operational, business, legal, or regulatory reasons. The revised Privacy Policy will be posted on this website with an updated “Last Updated” date, and we will provide notice as required by applicable law.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at: 5roots Inc., Assist Building 9F, 2-11-11 Yotsuya, Shinjuku-ku, Tokyo 160-0004, Japan, or through our contact form.